FAQ

We have traveled over 1 million families to date and have contracts with the world's leading hotel chains, and resorts to help them fill their otherwise empty rooms. We help fill empty rooms which the hotels, resorts turn into additional revenue from other areas of their property and future bookings. Hotels rarely experience full occupancy, yet they remain open, providing rooms and services at fixed costs. So when hotels give out their rooms by partnering with Kanook Marketing and RedeemVacations.com, they might miss out on the room fee, but they already didn't have that in the first place, at least now they have the opportunity to gain a customer for their in-house restaurants, room service, their casinos, an extra day stay, future bookings, etc. The benefit of why our program works so well is the fact that it's a win-win for everyone involved. You win because you gain more business from using our incentives. Your customers win because they received an awesome incentive gift from you. The resorts win because they gain additional revenue from other areas of their establishment that they otherwise would not have been able to get and they also have a new client that may book with them in the future. Redeem Vacations will also offer additional upgrades and incentives that your client can choose to accept or not.

A common mistake we see with new Marketing Boost Members and also the members who automate their gifts and give them away like candy is that the customers expectations are not set properly.

We hear things like "are you going to cover their flights?", "is it all inclusive with my food and drinks?", "how come there are not as many options as expedia.com?", "but my client wants to use their free vacation on Christmas week" etc.

So it's a free bonus with the purchase of your product or service. I think it's important to set the client's expectations. Here is some example wording Jules and I send to our customers when we are sending a vacation incentive so that they understand it and are cool with the experience and use it and have a blast. Feel free to copy this and make your own version that works best for you.

"Hi ,

It’s a pleasure to work with you and we look forward to helping you with [state the benefit you will give them] at [your company name].

As you know we are currently providing our best customers like you with a bonus of a complimentary couples getaway hotel stay. I’ve processed that and sent your hotel certificate your way just now.

How we are able to give you this amazing offer for free is that through our connections in the hotel industry we get access to unsold hotel rooms and are able to gift them to you, our clients and partners in [your company name].

You will find that not every date is available as some dates the hotels have already marked certain days as booked out so just be a bit flexible with dates : )

Please click the link and redeem it (within 7 days so it does not expire). The hotel room is free but sorry we can’t avoid small government taxes and booking fees on the rooms. Say for example its a $250 a night hotel room, that is included free. The taxes and booking fees will be approx $19 a night (but it does vary from location to location) and obviously the only other main costs you will have are your flights or car travel and food / drinks etc.

Once you get your email of confirmation you will then have up to 18 months to lock in your exact dates and travel.

The room types available are for a maximum of 2 adults and at least 1 of you must be over the age of 21. The bonus couples getaway hotel stay is designed for up to 2 adults in a room, some properties however may allow for up to 2 additional children up to the age of 12 in the same room based on room type, and bed configurations. Keep in mind if you add children to your search you are likely to see fewer hotel choices.

It's super fun and a great thing to do with your family or loved ones. You will have an amazing time.

Enjoy.

Thanks,

Regards

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